Despatching
Goods will be despatched within 1-2 business days of order confirmation, subject to product availability. In the event that a product you order is not available, or Surepak is otherwise unable to fulfil your order, we will notify you within 1 business day to arrange an agreeable alternative item, a backorder, or a full refund.
Freight Charges and Zones
Metropolitan orders over $250 (ex GST) will be delivered free into store (FIS) for Brisbane, Melbourne, Sydney, and Perth. Orders in metropolitan areas below $250 (ex GST) will attract our current freight handling charge $20 (ex GST).
For all regional areas, your delivery charge will be calculated and displayed to you in your shopping cart at checkout. Please note some items may have restricted delivery zones and extra charges may apply. Upon receipt of your order, we may contact you to advise you of these extra charges if applicable.
Metropolitan and regional zones are determined by Surepak in conjunction with our freight partners, however capital cities Adelaide, Darwin, Canberra and Hobart will be deemed regional zones as no local branch is available.
Can I arrange my own courier?
Yes. Simply choose collect from warehouse and let us know the details of your courier once it is booked in.
Can I collect the goods from Surepak?
Goods can be collected directly from any of Surepak’s warehouse locations: Braeside VIC, Canning Vale WA, Wetherill Park NSW and Underwood QLD. Ensure pick up is selected at check out and the warehouse team will contact you when your order is ready for collection. Urgent pick-up orders can be arranged upon request with your local warehouse.
Can I have my item delivered to a residential address?
Surepak will deliver to residential addresses. Please ensure you’re home to receive your delivery or leave authority to leave (ATL) in notes at checkout. If you are not home to receive the parcel the driver will attempt to contact you via phone or leave a card to arrange re-delivery at a more appropriate time.
What is Surepak’s Returns Policy?
Goods can be returned to our warehouses within 14 days from the date of purchase. Goods must be returned in a re-saleable condition. Credit notes will be issued for any returns less any freight costs. Returns are not accepted on special order or custom products and no credit notes will be given unless the error has been caused by Surepak.
Faulty products can be returned anytime. Once confirmed, a full refund to the credit card provided on check out will be processed within 7 business days.
GST
All pricing displayed on our website is GST exclusive. GST will be advised on your final invoice.